Terms and conditions of use

Returns

  • In case, you are not happy with the purchase please contact us within 7 days of item delivery, we will be happy to assist.
  • All returned goods must be in 'As new and re-sellable Condition', 'In original Packing' and 'Should not have been used or damaged' in any way.
  • All our products are packed and sealed securely. In the unlikely event your order arrives damaged please contact us and we will send a replacement. Although, we recommend Please inspect your goods upon receipt of delivery. If they are damaged and require a signature by the courier sign for them as damaged and contact us immediately.
  • Shortages or damages must be notified to us within 3 days of item delivery. Upon receiving our goods back we will either dispatch a replacement item or issue a full refund. We may ask if you can provide photographic evidence of the damage so we can escalate it with our business partners.
  • After returns agreement, please re-package the item safely and include a note stating the reason for the return. All items are returned at customer's own risk. In the event of a returned item being lost we will require proof of postage.
  • Return of non-faulty or unwanted items will receive full refund minus order handling charges.
  • Any goods returned to us that do not meet the legal requirements under the Distance Selling Regulations will not be considered suitable for reimbursement.

Replacements

  • If replacement item is agreed, Please consider that its treated as a normal order and will be sent within 24 to 48 hours.
  • We may swap the item at the time of replacement item delivery so please do not throw away the item without discussing with us.