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- In case, you are not happy with the purchase please contact us within 7 days after item delivery and we will be happy to assist accordingly.
- All returned goods must be in 'New and re-sellable Condition', 'In original Packing' and 'Should not have been used or damaged' by any means.
- All our products are packed and sealed securely. In the unlikely event your order arrives damaged please contact us and our support team will be happy to assist accordingly. We recommend to inspect your goods upon receipt of delivery and if found damaged then contact us immediately.
- Shortages or damages must be notified to us within 3 days after the item delivery. Upon receiving our goods back we will either dispatch a replacement item or issue a full refund. We may ask if you can provide photographic evidence of the damage so we can escalate it with our business partners.
- Once a return is agreed, please re-package the item safely and include a note stating the reason for the return. All items are returned at customer's own risk. In the event of a returned item being lost we will require proof of postage.
- Return of non-faulty or unwanted items will receive full refund minus order handling charges.
- Any goods returned to us that do not meet the legal requirements under the Distance Selling Regulations will not be considered suitable for reimbursement.
- NOTE : Please DON'T reject/decline the delivery or DON'T return the items back to the driver at the time of delivery, this is not acceptable return process and it will delay the return/replacement process. If you have any issues, you can contact us after items are received. Customer will be responsible for the items if delivery is refused.
- If replacement item is agreed, Please consider that its treated as a normal order and will be sent within 24 to 48 hours.
- We may swap the item at the time of replacement item delivery so please do not throw away the item without discussing with us.
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